FAQs

Payment for goods can be made by cash, cheque, credit or debit card, BACS transfer, online by provided secure link.

Cancellations, Amendments & Returns

Any changes to your order you make must be notified to us in writing.

If you amend or change your order, you may find there are changes to your delivery timescale and/or the price you pay for the item (as you’ll be charged the current selling price on the day you amend or cancel the order).

Once you have taken delivery or collected your purchase, we will only give refunds in accordance with your legal rights, for example, if the goods are not fit for purpose or as described.

If an item is required for return, we will charge you the cost of collection of which you will be notified at the time of cancellation.  In addition, any delivery charges are also non-refundable unless the goods are faulty or the cancellation has been made in accordance with your legal rights.  You must take reasonable care of the goods whilst in your possession to be returned to us.

If the product does not fit into your home, it will be classed as a cancelled order and costs will be incurred by you.

No refunds or exchanges on “sale stock” unless the goods are faulty.

Cancellations, Amendments & Returns

Any changes to your order you make must be notified to us in writing.

If you amend or change your order, you may find there are changes to your delivery timescale and/or the price you pay for the item (as you’ll be charged the current selling price on the day you amend or cancel the order).

Once you have taken delivery or collected your purchase, we will only give refunds in accordance with your legal rights, for example, if the goods are not fit for purpose or as described.

If an item is required for return, we will charge you the cost of collection of which you will be notified at the time of cancellation.  In addition, any delivery charges are also non-refundable unless the goods are faulty or the cancellation has been made in accordance with your legal rights.  You must take reasonable care of the goods whilst in your possession to be returned to us.

If the product does not fit into your home, it will be classed as a cancelled order and costs will be incurred by you.

No refunds or exchanges on “sale stock” unless the goods are faulty.

Bespoke furniture, upholstery and mattresses are non refundable.  Once payment is taken, no changes to the order or any cancellation may be made.  It is therefore, very important that you check your measurements prior to payment.

All hanging of paintings and mirrors is subject to an on-site survey and is carried out at our discretion.  If we are unable to provide the service then the charge will be reimbursed.  This does not affect the sale of the product or your statutory rights.

Yes, Brights of Nettlebed offers international shipping for our extensive range of fine, traditional English pieces.

Shipping costs are calculated based on specific piece and its destination. Please contact us to recieve your personalised quote.

Export only – (Outside EU) VAT is deducted from all export orders.  All overseas deliveries are subject to local import du-ties and taxes and may be affected by HM Revenue and Customs delays.  Please note that Brights of Nettlebed cannot be held liable for any local import duties and taxes imposed.

Items purchased from stock should be paid for in full and are normally delivered within 10-14 days.   We will provide you with an estimated delivery time of orders at the point of sale.  We cannot, however, be liable for delays on imported goods or bespoke orders where the delay is out of our control.  We will keep you informed of the progress of your order and you reserve the right to cancel any items which exceeds its quoted delivery date by up to 6 weeks without penalty.

Should a purchase be made using our “Home Approval Service” you reserve the right to cancel any goods within seven working days of date of deposit payment.  Cancellations must be made in writing by email or post.  Goods purchased through our home approval service must be paid for in full on delivery. Furniture will not be left in customer's homes without payment.